Type of Website: Service Provider (Countertop & Surface Protection)
Effective Date: May 29, 2025

www.luxguardprotect.ca (the "Site") is owned and operated by LuxGuard Protect.
Contact: 204-915-7768

Purpose

The purpose of this Privacy Policy is to inform users of our Site of the following:

1. The personal data we will collect
   
   
2. Use of collected data
   
   
3. Who has access to the data collected
   
   
4. The rights of Site users
   
   
5. The Site’s cookie policy
   
   

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site, users agree that they consent to:

1. The conditions set out in this Privacy Policy
   
   
2. The collection, use, and retention of the data listed in this Privacy Policy
   
   

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy.

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store:

• IP address
  
  
• Location
  
  
• Hardware and software details
  
  
• Clicked links
  
  
• Content viewed
  
  
• Interactions with Site
  
  

Data Collected in a Non-Automatic Way

We may collect the following when you perform certain functions:

• First and last name
  
  
• Email address
  
  
• Phone number
  
  
• Address
  
  
• Payment information
  
  
• Auto-fill data
  
  
• Company name
  
  
• Employee role
  
  

Collected via:

• Newsletter subscriptions
  
  
• Contact form submissions
  
  
• Live chat interactions
  
  

How We Use Personal Data

Automatically Collected Data

Used for:

• Targeted advertising
  
  
• Statistics
  
  

Data from User Actions

Used for:

• Communication
  
  
• Statistics
  
  

Who We Share Personal Data With

Employees

We may disclose user data to employees who reasonably need access to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share data with:

• Hotjar
  
  
• Google Analytics
  
  
• HubSpot
  
  
• Tawk.to
  
  
• Facebook/Instagram
  
  
• YouTube
  
  
• Prolex Media (Marketing Agency)
  
  

Shared data may include:

• Cookies
  
  
• IP addresses
  
  
• Client identifiers
  
  
• Links clicked
  
  
• Site interactions
  
  

Purpose:

• Targeted advertising
  
  
• Statistics
  
  
• Communication
  
  

Third parties will only access data necessary for their role.

Other Disclosures

We may disclose your data:

• If required by law
  
  
• For legal proceedings
  
  
• To protect our legal rights
  
  
• To buyers or potential buyers of this company
  
  

Note: We are not responsible for the privacy policies of third-party sites accessed via hyperlinks from our Site.

Data Retention

Data is stored until the purpose it was collected for has been achieved. You will be notified if your data is retained longer.

How We Protect Your Personal Data

• Strong browser encryption
  
  
• Secure servers and facilities
  
  
• Strict employee confidentiality agreements
  
  

Disclaimer: No system is completely secure. We take reasonable precautions but cannot guarantee absolute security.

International Data Transfers

We transfer personal data to:

• Canada
  
  
• United States
  
  

All data transfers comply with legal requirements and this Privacy Policy.

Children

We do not knowingly collect data from children under 13. If we do, the data will be deleted. Parents or guardians may contact our Privacy Officer.

Access, Modify, Delete, or Challenge Your Data

To inquire about or request changes to your data, contact:

Privacy Officer
📧 info@luxguardprotect.ca
📞 204-915-7768

Do Not Track Notice

We do not respond to DNT signals. We cannot guarantee third-party responses to such signals.

Opt-Out Methods

You may opt out of data collection in the following ways:

1. Marketing Emails: Click “unsubscribe” in any marketing email
   
   
2. Google Analytics: Opt out here
   
   
3. Hotjar: Opt out here
   
   

Cookie Policy

Cookies are small files used to collect browsing data. You can disable cookies in your browser, but this may reduce Site functionality.

Types of cookies used:

1. Functional cookies
   
   
   
   • Save user selections for future visits
     
     
2. Analytical cookies
   
   
   
   • Help us improve Site design and functionality
     
     
3. Targeting cookies
   
   
   
   • Personalize the content and advertising
     
     
4. Third-party cookies
   
   
   
   • Used for statistics and targeted marketing
     
     

Policy Updates

We may update this Privacy Policy as needed to comply with the law or reflect changes. When updated, the “Effective Date” will be revised. Users are encouraged to review it periodically. We may notify users of major changes by email.

Contact

For questions, concerns, or complaints, contact:

Privacy Officer
📧 info@luxguardprotect.ca
📞 204-915-7768

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